Frequently Asked Questions
GENERAL QUESTIONS
What is this marketplace about?
It’s a digital B2B platform that connects verified Ghanaian exporters with international buyers, enabling trade through trusted and secure online tools.
Who can join the marketplace?
Registered exporters from Ghana and international buyers across industries.
FOR EXPORTERS / SUPPLIERS
How do I register as a supplier?
Click “Register as Supplier” on the homepage, fill out the form, upload your business documents, and choose a subscription plan.
What documents are required for supplier registration?
You’ll need your business registration certificate, export license (if applicable), and a valid national ID (ECOWAS IDENTITY CARD - GHANA CARD).
Is there a fee to join as a supplier?
No, Suppliers can start free and later choose from Basic, Standard, or Premium subscription packages with different features and pricing.
This is the answerCan I list unlimited products?
Only Premium subscribers can list unlimited products. Basic and Standard plans have product limits.
How do I receive payment from buyers?
Through secure payment options such as Trade Assurance, escrow, mobile money, or direct bank transfer.
What is Trade Protection?
A service that protects both buyer and supplier by holding payments in trust until delivery is confirmed.
BUYERS
Do buyers have to pay to use the platform?
No. Registration and usage are free for buyers.
How can I request a quotation from a supplier?
Use the “Request for Quotation (RFQ)” form to send detailed inquiries to one or multiple suppliers.
How do I verify that a supplier is trustworthy?
Suppliers go through a verification process. You can view company profiles, certifications, product reviews, and buyer feedback.
Is buyer protection available?
Yes. Trade Protection ensures your payment is protected until your goods are received as agreed.
How Can I Return a Product?
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